Gas station fiasco...

Hybuir · Post by **Hybuir** » Wed Jul 26, 2006 7:29 am

I went to the gas station because they have a Bank of America ATM and stupid bofa decided to take out the ATM that we have at work.

So I take out $20 and I grab Gatorade, mints, and some gum. I decide to pay with my card and then ask for change for the 20. I pay for it and then I'm like "Can I have change for a $20" and she's like "No". I say "I'm the customer, I'm asking for change for a $20 that I got from YOUR ATM" and she says "No." Her manager is by the door looking on, and I look at her and ask "What the *#$# is your problem?" and leave.

Was it unreasonable that the customer ask for change at a convenience store? Think about it... I just paid with a credit card. You have my information. Plus she knows that I go there every other Wed. to take out $160 out of the ATM and I get out a money order for $150. It comes out to $150.89 and my change is $9.11.

Why not give a loyal customer change for a $20?

Post by **Rollie** » Wed Jul 26, 2006 9:10 am

Lol, nice to see you Hyb =)

Hybuir · Post by **Hybuir** » Wed Jul 26, 2006 10:06 am

I got some fight/write in me

oiseaux · Post by **oiseaux** » Wed Jul 26, 2006 3:23 pm

Sigh, I worked in retail my whole life(until recently but I am only 22 so not THAT long). That was one thing that was a big no no at every store I worked at. It is an easy way to mess up giving change or the person may confuse you by switching bills up and the person may jump over the counter and grab money(that is what they told us at least). I did have a person try to scan me out of money though while giving change.

If no managers were around I would do it, but since her manager was there she probably felt 'pressured' to stick by the rules.

Nowadays these retail stores are like prisons. She is probably being watched with at least 2-3 cameras. I worked at a jewerly counter and the LP officer would call me anytime I was out of sight for more than an hour (not kidding). He would also call if I was working on a watch and having trouble with the battery or links. (not kidding). Then again I think he liked me. haha

Xianna · Post by **Xianna** » Fri Jul 28, 2006 4:20 am

the world hates you jr. but i love ya =)

when you work in CS its like you have to be a prick to everyone cuz if youre nice to one everyone walks all over you and well yeah =P

much love hun

Hybuir · Post by **Hybuir** » Tue Aug 01, 2006 3:42 pm

I've worked in Customer Service before, actually my first job was at a Gas Satation 3rd shift. Efficient, friendly and cautious are the 3 main skills used there. Additionally worked a year in DirecTV, where I learned to be mean and vindictive inside but seem helpless to the situation to the customer (usually mean customers).

I would have accepted a simple "I can give you change for a 20, but it's on a 5/10 min timer and we're getting really busy." I would have totally understood, but with an emotionless glare and a stern No, that's just not right.

What ever happened to 'the customer is always right'? Convenience store. That's why I pay $1.19/20 oz coke (+Tax) instead of just $1 at the vending machine.

Foulplay · Post by **Foulplay** » Wed Aug 02, 2006 3:03 pm

The convenience store is not your personal bank. The atm is there for convenience to use if you run out of cash... not so you can get money from it and then demand the cashier to give you change for it. Next time use the 20 dollar bill to buy your stuff.

Ceto · Post by **Ceto** » Thu Aug 03, 2006 6:56 am

I've been on both sides of this before, but I usually sympathize with the cashier since I was one for so long. Like oiseaux said, it was against policy where I worked. The person had to buy something. Technically speaking, "normal" cashiers could not even open the register unless a cash purchase took place, and it looks a little strange if you're ringing up 1 cent purchases throughout the day. Also, you're bound to run out of $5s and $10s if you do this often. "Do you mind if I give you change in $1s?" The same can happen when people break $20s with purchases, but at least you've made a little money on the transaction.

Yeah, it's annoying. In a perfect world, even the beggars could accept Visa.

oiseaux · Post by **oiseaux** » Thu Aug 03, 2006 2:09 pm

Ceto you are right. I was unable to open the drawer unless I was already inside the drawer, which would begin to look rather suspicious quite quickly. Any time the drawered was opened(getting change for the actual register) it had to be documented and I know for a fact they manually looked at those things.

So I wouldn't get so upset at the girl working there. Remember that at best she is making $8/hour(that would be a nice pay). That reminds me of how customers would get mad if I didn't check their signatures on their credit cards(especially those with See ID which is not a valid signature and I would not accept the card). I would tell them(I was not the friendliest when ppl got mad at me) that if $7/hour cashiers were supposed to be the ones stopping credit card fraud, they need to rethink that when their credit card companies are making billions. lol oh the good ole days.